SMTPBOXES FAQ

GDPR is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for EU residents. This legal framework replaces the current EU Data Protection Directive (95/46/EC) with additional requirements that you need to be aware of. The new EU data protection regime extends the scope of the EU data protection law to all companies even outside the EU when they process data of EU residents.

GDPR applies to persons and entities of all sizes that process personal data of EU residents, regardless of where they are based. These regulations apply to both data controllers and data processors, including third parties such as cloud providers.

CONSENT REQUIRES A POSITIVE OPT-IN. DON’T USE PRE-TICKED BOXES.

For consent to be valid under GDPR, a customer must actively confirm their consent, such as ticking an unchecked opt-in box. Pre-checked boxes that use customer inaction to assume consent aren’t valid under GDPR.

KEEP CONSENT REQUESTS SEPARATE FROM OTHER TERMS & CONDITIONS.​

Email consent must be freely given—and that’s only the case if a person truly has a choice of whether or not they’d like to subscribe to marketing messages. If subscribing to a newsletter is required in order to download a whitepaper, for example, then that consent is not freely given.

UNSUBSCRIBE PROCESS SHOULD BE EASY!​

Each promotional email you send must include an option to unsubscribe. If you are already compliant with current Canadian, American, or European email laws, you may not have to change much when it comes to this requirement for GDPR compliance. Still, this is a perfect time to revisit your current opt-out process to ensure you’re following best practices:
•Don’t charge a fee
•Don’t require any other information beyond an email address
•Don’t require subscribers to log in
•Don’t ask subscribers to visit more than one page to submit their request

Note: SMTPBOXES has implented automatic unsubscribe option applied to all the messages of our email marketers (customers) that use the web system (https://smtpboxes.com/dashboard/). For those which use the smtp access there is no such option so make sure you follow strictly all of the above rules.

KEEP EVIDENCE OF CONSENT—WHO, WHEN, HOW.

Keeping evidence of consent means that you must be able to provide proof of:
•Who consented
•When they consented
•What they were told at the time of consent
•How they consented (e.g., during checkout, via Facebook form, etc.)
•Whether they have withdrawn consent

CHECK YOUR CONSENT PRACTICES AND YOUR EXISTING CONSENTS.

GDPR does not only apply to signups that happen after May 25th, it applies to all existing EU subscribers on your email list. If your existing subscribers have given you consent in a way that’s already compliant with GDPR—and if you kept record of those consents—there’s no need for you to re-collect consent from those subscribers. If your existing records don’t meet GDPR requirements, however, you have to take action.

A machine that works 24/7, specially designed for sending email letters.You can select a profile of how good and fast it can be by your preference.The options are specified at the pricing table.

By choosing a plan you practically rent SMTPBOX for exactly one month! In that period of time you have "FAST MAILS". Those "FAST MAILS" represent the number of email letters you can send with maximum speed of your SMTPBOX. If you use all the "FAST MAILS" you can still send email letters at much lower speeds.

Yes we do. The SMTPBOX can be both accessed by SMTP connection and using the online sending platform. To connect via smtp use the following details:
Host: smtpboxes.com
Username: yourusername@smtpboxes.com
Password: yourpassword
Port:25/2525/8025
STARTTLS(TLS):Yes

You can go to the login page and click on "Password Recovery". Follow the instructions and check your email. You'll get temporary password to login. To change the temporary password go to the "Settings" panel of the dashboard.

You can use the contact form to request removal of your account. To confirm that you are the owner of the account, please mention your username, at least 3 subjects of drafts and at least 2 subjects of campaign history.

You can use the contact form to request a temporary password sent to your real email. To confirm that you are the owner of the account, please mention the last paypal transaction ID.

Most of the times PayPal is the preferred payment method. Also it is the only available method at our pricing table. You can pay by Skrill if you contact us. In that case, please mention your username,skrill transaction ID and make sure that the payment currency/value are exactly the same to one of our options available in the pricing table.

Practically the system will add another 1 month to your plan expiration date as well as your "FAST MAILS" will be summed. You can do that only if it is the same plan profile! In case you paid twice unintentionally, please contact us to refund you.

There are 4 main points that you have to follow in order to have high deliverability.
• Subject and body of the message that are free of spammy words.
• Content that will be interesting for the reader.
• Quality email list.
• SPF and DKIM records set to your domain.

SPF

One of the email testers we like (mail-tester.com) has information for pretty much all the registars and hostings for how to setup SPF record.
You can visit MailTester and follow the procedure.

HOST: @
TXT VALUE: v=spf1 a mx include:smtpboxes.com ~all

DKIM

Setting up DKIM record is almost the same. If you've already set the SPF you now know that there are HOST and TXT VALUE fields in order add record to your DNS. Please put the following records:

HOST: smtpboxes._domainkey
TXT VALUE: k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDlU8glJfHyM921DWEbtQdp2E76 u+gSEzfImRVWDInveMpCuuoKTkQZ0O8ENqzRQZJnMp8DpO6MmWku5CDWHFMYnwCS djSkSxPEBy245PnK7cOarivBnFs8MGZicRZ/CazYFyVPc+dalFr18z/SBlbdg1ky GWziTqaGfjK/zTsh9QIDAQAB

DMARC (optional)

HOST: _dmarc.smtpboxes.com
TXT VALUE: v=DMARC1; p=none